Terms and Conditions (Shipping and Return Policy)
At Jewels De Oro we strive to process your order as quickly and carefully as possible. Shipping is available in North America only. Jewels De Oro DOES NOT ship internationally. Orders will be processed between 24- 48 hours and shipped with an estimated time of 7-10 business days. Once the order is ready to be shipped, we will email you a notification that your items have shipped and provide you with the tracking information.
1) Within Canada Free Shipping of orders over $100
2) Less than $100.00 is $10.00
3) All shipping to USA is Flat $20.00
If your order includes an item that is in backordered or qualifies as a special order you will be notified by phone or email, confirming the estimated delivery time. Your confirmation will be required to proceed the order.
Website Orders ONLY:
If for any reason you are not happy with your purchase you can return it for a full refund within 30-days (except for body jewellery) of purchase and exchange within 90-days from the original purchase date. Refunds will be processed to the same method of original payment. Merchandise must be received in its original condition with the Tag, (unworn, unaltered, has not been sized) and be accompanied by the original receipt. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Jewels De Oro, is not responsible for items damaged or lost in transit when a refund or exchange is in process.
We reserve the right to have all major stones inspected before a refund is authorized.
Please contact Jewels De Oro Immediately if the merchandise received has been damaged or is not in appropriate condition. Exceptions to return policy will be made on a case by case basis.
We recommend using an insured courier such as UPS, FedEx or USPS.
If you have any questions please call us at 780-990-1230 and we would be happy to assist you with your request.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
SPECIAL ORDER AND CUSTOM MADE
Special orders and Custom Made are crafted to meet your specifications and as such are non-refundable, non-returnable and non-exchangeable. All special orders require a mandatory 50% non-refundable deposit.
PRODUCTS AND SERVICES
Jewels De Oro make every effort to provide accurate and updated information on our website; regrettably, there will be times when error occurs. Also, due to force of supply and demand within the jewelry market, prices posted are subject to change at any time. We shall not be liable to you or to any third-party for any modification, price change, or discontinued of the Service.
Ring Size Guide
Ladies: Common size we carry is sizes 6, 7, and 8
** FOR LADIES RINGS IN SIZES 9 and above prices might vary
Men: Common size we carry is 8,9, and 10
** FOR MEN RINGS IN SIZES 11 and above price might vary
WHITE GOLD AND STERLING SILVER:
Most white gold jewelry and Sterling Silver items are rhodium finished, which gives a whiter color to the completed piece. The rhodium finish is not however, a permanent treatment and will wear away with time.