Refund policy

Website Orders ONLY:

 

Return Policy:

If for any reason you are not happy with your purchase you can return it for a full refund within 30-days of purchase and exchange within 90-days from the original purchase date. Refunds will be processed to the same method of original payment. Merchandise must be received in its original condition with the Tag,  (unworn, unaltered, has not been sized) and be accompanied by the original receipt.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Jewels De Oro, is not responsible for items damaged or lost in transit when a refund or exchange is in process. 

We reserve the right to have all major stones inspected before a refund is authorized.

Please contact Jewels De Oro Immediately if the merchandise received has been damaged or is not in appropriate condition. Exceptions to return policy will be made on a case by case basis.

We recommend using an insured courier such as UPS, FedEx or USPS.  

If you have any questions please call us at 780-990-1230 and we would be happy to assist you with your request.